General Terms & Conditions of Sale

These General Terms and Conditions of Sale (hereinafter “T&Cs”) govern the sale of stays, accommodation services, surf lessons, wellness services, and ancillary services offered by AMANAR Surf Retreat (hereinafter “AMANAR”) to any person making a reservation (hereinafter “the Client”), whether through the website, the online booking platform, by email, or by messaging. Any reservation implies unconditional acceptance of these T&Cs. The Client acknowledges having read them before confirming their reservation and proceeding with payment.

• Company name: AMANAR SURF RETREAT
• Legal form: Single-member Limited Liability Company (SARL AU) under Moroccan law
• Share capital: 100,000 MAD
• Registered office: c/o Campus d’Élite, 1st floor, No. 129, Block D2, Cité Dakhla, Agadir, Morocco
• Operating location: Tamraght, province of Agadir Ida-Outanane, Morocco
• Trade Register (RC): 67357 — Commercial Court of Agadir
• ICE: 003898969000094 — Tax ID (IF): 71798902 — Professional Tax: 48112851
• Trade name: AMANAR Surf Retreat
• Legal representative (manager): Anouar Berkane
• Contact: contact@amanarsurf.com — WhatsApp +212 660 989 482 — amanarsurf.com

• Stay: a service combining accommodation and, depending on the chosen package, meals, surf lessons/coaching, wellness activities, and ancillary services, for a defined duration.
• Package: a commercial offer (Surf, Wellness, Nomad, or any other current offer) whose content is described on the website at the time of booking.
• Accommodation:a bed in a shared dormitory or a private suite, subject to availability and the Client’s choice.
• Deposit: the portion of the price paid at the time of booking to confirm the reservation.
• Balance: the remaining portion of the price, payable in accordance with Article 6.

4.1. Reservations are made online via the BookingLayer platform accessible from the website, or through any other channel indicated by AMANAR.

4.2. A reservation is firm and final only after (i) payment of the deposit (Article 6) and (ii) receipt by the Client of written confirmation from AMANAR.

4.3. Minimum stay durations. The applicable minimum stay is indicated at the time of booking and may vary by season and availability. As a general guide: 3 nights minimum in a dormitory and 7 nights minimum in a suite. AMANAR may offer different durations for certain periods.

4.4. Suite capacity. Suites accommodate a maximum of 2 persons. A baby under 2 years old sleeping in a travel cot may be accepted as an addition, subject to prior agreement from AMANAR, and is not counted in the per-person pricing. The price is per person (see Article 5).

4.5. Minors.Minors (under 18 years of age) are not permitted in dormitories. They are accepted only in private suites, accompanied by at least one parent or legal guardian staying in the same suite, and remain under the full responsibility of the accompanying adult. Participation in surf activities is subject to: the signature of the liability waiver (SmartWaiver) by the legal representative, the minor’s ability to swim, and compliance with the age rules of the surf coaching program. As suite capacity is 2 persons (see Article 4.4), accommodating a minor beyond this capacity requires booking a second suite, subject to availability.

5.1. Prices are stated in euros (EUR), per person, and correspond to the package and duration selected at the time of booking.

5.2. Suite occupancy. As pricing is per person, a suite occupied by 2 persons is billed to each of the 2 persons individually. A suite occupied by 1 person only (sole occupancy) is subject to a single-occupancy supplement indicated at the time of booking.

5.3. What is included / not included. Details of services included and excluded are listed on each package page at the time of booking. Unless otherwise stated, the following are not included: flights, travel insurance, personal expenses, and optional services (extras).

5.4. Damage waiver fee (mandatory). A fee of €60 per person is added to every reservation (see Article 7).

5.5. Airport transfer. See Article 8.

5.6. Taxes.Prices are displayed inclusive of all taxes (VAT). The VAT applicable to accommodation (reduced rate of 10%) is included where applicable. The tourism tax and tourism promotion tax, due per person per night at the legal rate corresponding to the establishment’s classification, are not included in the price and are to be paid on-site upon arrival, at a rate of 2 MAD per person per night. Children under 12 years of age are exempt.

5.7. AMANAR reserves the right to modify its prices at any time; the applicable price is that in force at the time of booking and shown on the confirmation.

6.1. Deposit. A deposit of 30% of the total amount is paid online at the time of booking to secure the place.

6.2. Balance. The balance (70%) is paid upon arrival and, at the latest, before the keys are handed over, in cash (MAD or EUR), by bank card, or by bank transfer.

6.3. The damage waiver fee (Article 7) is charged online together with the deposit at the time of booking.

6.4. In the event of non-payment of the balance before the keys are handed over, AMANAR reserves the right to refuse access to the services, without refund of the deposit.

7.1. A damage waiver fee of €60 per person is mandatory and applies to every reservation, regardless of the package (Surf, Nomad, Wellness) and regardless of the length of stay.

7.2. This fee is non-refundable. In consideration of its payment, AMANAR waives the right to charge the Client for accidental damage caused to equipment made available (surfboard, wetsuit, as well as common area equipment: microphone, projector, screen, etc.).

7.3. Exclusions. The fee does not cover damage resulting from gross negligence, misuse, intentional acts, or failure to follow safety instructions. In such cases, the Client is liable for the actual cost of repair or replacement of the damaged equipment.

7.4. Cap. Coverage under the fee is limited to €300 per stay. Beyond this amount, the Client remains liable for the actual cost of repair or replacement of the damaged equipment.

7.5. This fee is not an insurance policy and does not replace the Client’s personal travel insurance (Article 9).

7.6. This fee is not a security deposit: it is not returned at the end of the stay, including in the absence of any damage.

8.1. For any stay of 7 nights or more: airport transfer (Agadir – Al Massira) is complimentary, round-trip, with a driver upon arrival.

8.2. For any stay of less than 7 nights: transfer is offered as an option at a rate of €30 one way and €30 return (i.e. €60 round-trip), to be added to the reservation.

8.3. The Client provides their flight details in advance. AMANAR monitors the flight but cannot be held responsible for delays attributable to the airline or to circumstances beyond its control.

9.1. AMANAR strongly recommends that each Client take out, before arrival, travel insurance covering in particular: medical expenses and hospitalization abroad, repatriation, the practice of surfing and board sports (some policies exclude board sports — please check), trip cancellation and interruption, and personal liability abroad.

9.2. AMANAR cannot be held responsible for the consequences of a Client’s failure to take out insurance.

9.3. The Client is solely responsible for verifying that their policy covers water sports and any damage they may cause to third parties.

10.1. Any cancellation must be notified in writing (by email). The date of receipt shall prevail.

10.2. Cancellation schedule. Only the 30% deposit is paid online at the time of booking; the balance (70%) is only paid upon arrival. Accordingly:

As the balance has not been paid, no further amount is owed by the Client upon cancellation.

10.3. The deposit is non-refundable, except in the event of cancellation by AMANAR or duly established force majeure (Article 12).

10.4. Modification (dates, duration, package). Any modification request is subject to availability. It is free of charge if requested more than 7 days before the arrival date. Within 7 days or less of arrival, modifications can no longer be guaranteed. Any modification request that cannot be accepted is treated as a cancellation followed, if applicable, by a new reservation, and remains governed by the schedule in Article 10.2.

10.5. Stay interruption / early departure. No refund is due for nights or services not consumed due to the Client.

Personal impediments affecting the Client — including strikes, flight delays or cancellations, illness, or visa refusal — do not constitute force majeure within the meaning of Article 12 and do not entitle the Client to an automatic refund. The Client is encouraged to take out cancellation insurance (Article 9).

12.1. In the event of cancellation of the stay by AMANAR, the Client is refunded the full amount paid, with no further compensation.

12.2. In the event of force majeure (unforeseeable, unavoidable, and external event: natural disaster, administrative closure, travel restrictions, etc.), AMANAR may cancel or modify the stay without compensation beyond the refund of the deposit, or offer a postponement.

13.1. Arrival (check-in): from 3:00 PM to 10:00 PM. Arrival after 10:00 PM is possible only upon prior request and agreement from AMANAR.

13.2. Departure (check-out): before 11:00 AM. Any overrun not agreed upon in advance may result in additional charges or the billing of an extra night, subject to availability.

14.1. The Client acknowledges that surfing and certain activities offered are physical activities involving risk, practiced in a natural environment (ocean, currents, changing conditions).

14.2. The Client declares that they are in adequate physical condition for surfing, that they can swim, and agrees to disclose any medical contraindications. No medical certificate or attestation is required.

14.3. Before entering the water, the Client must sign a liability waiver via SmartWaiver. Signing this waiver is mandatory to participate in surf sessions. Refusal to sign results in exclusion from surf activities, without refund of the relevant services.

14.4. The Client agrees to follow the instructors’ guidelines and safety rules. AMANAR cannot be held liable for accidents resulting from non-compliance with these guidelines or from the Client’s reckless behavior.

15.1. AMANAR undertakes to provide services with due care and in accordance with the descriptions communicated.

15.2. The Client is solely responsible for monitoring their personal belongings. AMANAR cannot be held liable for theft, loss, or damage to the Client’s personal belongings. Individual lockers are available, particularly in dormitories, to secure valuables. Valuables left in rooms or common areas remain entirely the Client’s responsibility, even where lockers are provided.

15.3. AMANAR’s liability cannot be engaged for damages resulting from force majeure, the act of a third party, or the Client’s own actions.

Lost property is kept for 30 days. Its return is at the Client’s expense (shipping costs are the Client’s responsibility). After this period, AMANAR is under no obligation to retain the items.

17.1. The Client agrees to comply with the establishment’s house rules (opening hours, common areas, neighborhood, respect for other residents and staff).

17.2. AMANAR reserves the right to exclude, without refund, any Client whose behavior endangers the safety, tranquility, or reputation of the establishment, violates the law, or manifests in particular as: consumption or possession of narcotics, violence, harassment, disrespectful behavior toward staff or other residents, or a state of intoxication putting others at risk.

17.3. House rules:

• Smoking: the establishment is non-smoking indoors (rooms and common areas); smoking is permitted only on designated outdoor terraces.
• Alcohol: AMANAR does not sell alcohol. Personal consumption (brought by the Client) is tolerated discreetly in designated areas, in keeping with the neighborhood and local Moroccan context.
• Animals: not permitted, including in private suites, with the exception of assistance animals.
• Parties and noise: parties are not permitted. Quiet hours are observed from 10:00 PM to 8:00 AM, out of respect for other residents, neighbors, and early morning surf sessions.

Photographs and videos may be taken during group activities and daily life at the establishment, and used by AMANAR for communication purposes (website, social media). Any Client may, at any time and in writing, request not to appear in such content or the removal of content featuring them, by contacting contact@amanarsurf.com.

The Client’s personal data is processed in accordance with Moroccan Law No. 09-08 on the protection of personal data and AMANAR’s Privacy Policy, accessible on the website.

Any complaint must be submitted in writing to contact@amanarsurf.com within 30 days of the end of the stay. AMANAR undertakes to respond as promptly as possible.

21.1. These T&Cs are governed by Moroccan law.

21.2. In the event of a dispute, and in the absence of an amicable resolution, jurisdiction is attributed to the competent courts of Agadir, subject to public policy rules protecting the consumer.